Not Everyone Is Off On Thanksgiving
Not Everyone Is Off On Thanksgiving Last year, shortly after we finished our Christmas feast, the pipe under our sink cracked and we were without water. We knew the [...]
Our Monthly Roundup of PX In the News – November 14, 2018
TOP 5 PX news stories this month: The Most Insidious Feature of the Electronic Medical Record Secrets of Internal Customer Service Training and Culture Change And more! READ MORE [...]
Who’s Caring For Those That Care For Others?
The Danger in Calling Doctors and Nurses Superheroes I’m obsessed with the new TV show, “New Amsterdam.” Have you seen it? It takes place at a hospital in New [...]
Our Magic Formula: Human-Business-Human®
The Magic Formula: Human-Business-Human® One of the easiest and most impactful ways to connect with a customer, patient, or co-worker is to use our technique, “Human-Business-Human®, or HBH. The [...]
Hospital Volunteers (The Furry Ones)
Man’s best friend, right? Well, what about a patient’s best friend? Can a dog bring the same kind of joy, comfort, and happiness to a scared and anxious patient [...]
Loyalty: It’s All About A Feeling
If you don’t think the human side of healthcare matters, just ask a woman why she left her ob/gyn. I can pretty much guarantee it wasn’t because of any clinical [...]