Two Powerful Tools To Create Peace of Mind For Patients
No worries. That’s really the goal of all customer service efforts, isn’t it? We don’t want our patients or customers to worry about what’s going to happen next. And yet, [...]
Inside Our Latest Newsletter: PX Solutions – September 30
In this issue, Jake shares the secrets to making a good first impression with patients and employees (100 milliseconds is all the time you have!) Also, a client spotlight [...]
High Price vs High Value (Which One Are You Known For?)
There’s a scene in one of my favorite movies where two actors are having a conversation in a bookstore. One of the actors holds up a rare edition of [...]
An Unexpected Bag Of Treats
Little things can be a big deal to patients. I remember my mother describing the warmth and coziness of the robe she was given at her last mammogram. When [...]
What To Do When The Engine Stalls
Guest post by ILS contributor, Sarah Collins This past week, my family did what some people would have a tooth pulled to avoid. We went to buy a car. [...]
One Super Simple Way To Connect With Patients
At the risk of pointing out the obvious – we can learn a lot from teachers. But I’m not talking about what goes on in the classroom. I’m talking about [...]