The Values That Make Disney, Disney
Two of the key drivers at Disney are cleanliness and friendliness. Despite having the most incredible rides, attractions and shows, the two things guests frequently say “wow’d” them was [...]
The Secret To Making Magic – PX Solutions Newsletter June 2019
PX Solutions Newsletter: "The Secret To Making Magic" In this issue, we're inspired by the new NBC show "Songland" and the lyrics of one song in particular, which serve [...]
Who’s Telling Your Story?
Who's Telling Your Story? Sometimes people just need to vent. But when people don’t have the chance to vent after a really bad experience, their feelings of frustration and [...]
Our Monthly Roundup of PX In the News – June 12, 2019
TOP 5 PX news stories this month: A Look Inside Orlando Health's New Rehab Center ACHE Podcast Host Chris Corragio talks with Jake Poore A Gift Not A Burden [...]
Picture Perfect: A Disney Story About Mamas & Babies
At Disney theme parks, mamas of babies take good care of mamas with babies. How do I know? Back in the mid-90s, I was fresh out of college and [...]
Must-Read Guide To Improving Patient Experience
New Book From Jake Poore: "99 Lessons Learned From Disney To Improve the Patient Experience" Here's what people are saying about Jake Poore's new book: "If you haven't had [...]