Nurses Appreciation Week
Nursing is so much more than a job or a career. It truly is a calling. My mother was a nurse and she embraced that calling for nearly 20 [...]
Connecting Employees To Purpose
Connecting Employees To Purpose Publix supermarket employees are living out one of the oldest Disney rules I learned way back when I worked on Main Street USA in the [...]
The Best Leaders Know This Secret – February 2019
PX Solutions Newsletter: "The Best Leaders Know This Secret" In this issue of the PX Solutions newsletter, Jake shares his secret for improving the patient experience and he shares [...]
Hospital vs Hospitality: Let’s Create Something Remarkable
To a patient, the closest thing to a hospital is a hotel. In fact, if you look it up you’ll see the root word of hospitality is hospital. Coincidence? [...]
Open Early, Stay Late: How Disney and Hallmark Delight Customers
A Simple Way That Disney and Hallmark Delight Customers Sometimes we find inspiration when we're not even looking for it. This morning, I stopped at my local Hallmark store [...]
How Disney Handles Visual Intrusions
Since my family lives in Orlando, we visit Disney fairly regularly. During one such visit, we visited Hollywood Studios and I snapped this photo of an area being refurbished. [...]