Read Our Newsletter: PX Solutions
The "Handoff" of patients from one care team member to the next is critical. We must get this right. Read more from ILS President and Chief Experience Officer Jake Poore [...]
Our Monthly Roundup of PX In the News
Our Monthly TOP 5 Patient Experience News Stories: Listening Is A Lost Art In Medicine: Here's How To Rediscover It How To Communicate With Cultural Sensitivity and more inside...! [...]
Our Newsletter
Most of us thank our doctors in the moment, like when we're in their office or the exam room or the recovery room. But what if we thanked doctors at [...]
Our Monthly Roundup of PX In the News
Our Monthly TOP 5 Patient Experience News Stories: Why Healthcare Leaders Should Build a Culture of Development Jake Poore Shares One Powerful Tool You Need To Elevate Your Patient [...]
Our Newsletter – Form, Function, and The Art of Positive Distraction
Inside: How Disney characters can help the patient experience.Jake talks about the need for balance and the yin and yang of Patient Experience.VIDEO: Jake shares his best strategy for creating [...]
Our Newsletter
Choosing a Language of Service Inside: The key to changing your culture is to change your stories...and to change your stories, you must change your words. VIDEO: Jake shares [...]