Newsletters

Our Monthly TOP 5 Patient Experience News Stories 5 Fixes For Healthcare That America Needs NOW Joint Commission Cracks Down On Hand Washing High Tech Is Not Always High TOUCH [...]

Sacred spaces can do wonders for patients and families, during the holidays and all year round.Also, Jake Poore shares a story about guests who forgot where they parked their car [...]

Our Monthly TOP 5 Patient Experience News Stories: Using the Art of Positive Distraction To Create a Better Patient Experience How Hospitals Are Using Patient-Reported Outcomes to Improve Care [...]

Our Monthly TOP 5 Patient Experience News Stories, including: A Lesson From Disney On How To Train Your Trainers Putting "Care" Back in Healthcare Free White Paper on Patient [...]

Main story: Patients don't experience care vertically. They experience care horizontally ... across the entire healthcare organization. Also, Jake Poore explains why your star employee may be a problem [...]

Our Monthly TOP 5 Patient Experience News Stories: Hospitals Allow Family Inside Trauma Bays During Procedures. Your Doctor Will See You Now - Over Your Phone Patients Who Won't [...]