Jake Poore, President and Chief Experience Officer of Integrated Loyalty Systems, is a contributing author to Essential Operational Components for High-Performing Healthcare Enterprises, a new book by Dr. Jonathan Burroughs, MD, MBA, FACHE, FACPE, President and CEO of Burroughs Healthcare.
Jake’s chapter, Building a Culture of Service Excellence for the Twenty-First Century, offers practical and proven strategies for creating an organizational culture that supports the delivery of world-class patient and employee experiences through a culture of always.
