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Integrated Loyalty Systems’ Response to COVID-19
In the best interest and safety of our clients and our employees, and in response to COVID-19, Integrated Loyalty Systems is announcing as of March 16 that we are [...]
Use Proactive Anticipation To Create Better Patient Experiences
There’s a tool I’ve been working on and refining for years that I’d like to share with you. In speeches and workshops, I talk a lot about a concept [...]
Finding Great Stories: 4 Tips For Healthcare Organizations
Jeni Williams, ILS Guest Blogger A guest blog post by Jeni Williams A girl who played as a catcher for her high school softball team, even though [...]
Reset and Refocus: The One Article I Re-Read Each Year
The One Article I Re-Read Every Year There's one article I come back to every year because it helps me reset and refocus and prepare for the year ahead. [...]
Jake Poore Featured In New Book on Healthcare by Dr. Jonathan Burroughs
Jake Poore, President and Chief Experience Officer of Integrated Loyalty Systems, is a contributing author to Essential Operational Components for High-Performing Healthcare Enterprises, a new book by Dr. Jonathan [...]
PX Tool: Create Your Own Secret Code Word
Most workplaces have their own internal language or shorthand that employees use to communicate to one another. Wouldn't it be great if we had a shorthand secret code word [...]
American College of Healthcare Executives Presents Jake Poore With Service Award
Daniel Honerbrink FACHE, FHFMA, President of the Central Florida Chapter of ACHE (right) presents Jake Poore with the 2020 Service Award at a ceremony held January 18, 2020. [...]
Reimagining Healthcare Workshop Starts Tomorrow!
Our "Reimagining Healthcare Workshop: Where Magic Meets Medicine" kicks off TOMORROW at Disney's Contemporary Resort at the Walt Disney World® Resort! I invite you to follow me on on [...]
Stories Can Change Your Life by Chris Thrash
A guest post from ILS Vice President, Chris Thrash Stories Can Change Your Life When I was in third grade, Mrs. Blevins called me up to her desk from [...]
How Are You Humanizing Healthcare?
If I came to your practice tomorrow, how would I see you humanizing healthcare? Would I see you creating great patient experiences by bridging the gap between the clinical [...]
Workplace Culture Is Like Natural Grass, Not Astroturf!
Organizational culture, or workplace culture, is like natural grass, not astroturf or sod. It needs daily care and feeding to grow naturally and strong. You may even need to cut [...]
Peter Frates and The Ice Bucket Challenge
Remember the Ice Bucket Challenge from a few years ago? Did you participate? Peter Frates was one of the earliest champions of the Ice Bucket Challenge. The videos became [...]
Honoring Walt Disney’s Legacy (Plus a Special Invitation!)
Today, December 5, would have been Walt Disney's 118th birthday. It's hard to imagine a world not touched by the Disney magic, isn't it? Here's Jake sharing his thoughts [...]
Giving Thanks For You
Thanksgiving is a perfect time to pause and be thankful for all the blessings we have in our lives. As we begin this holiday season, I'd like to take [...]
Memorable moments: My Son’s First Buffalo Bills Game
As a father, I get to experience a lot of “firsts” with my kids. The first time they ride a bike on their own. The first day of school. [...]
Keep Private Conversations Private With The Art of Positive Distraction
There are many ways to keep private conversations private. Maybe you close a door. Lower your voice. Move to a quiet area so you can respect the privacy of [...]
#OKBoomer: How To Handle A Toxic Employee Culture
A toxic employee culture can have profound affects on the customer or patient experience. If employees are not treated by their leaders or by one another with kindness and [...]
Create a “Right Fit” Recruiting Video
Have you ever wondered how organizations like Disney, Starbucks, Chick-fil-A and others always seem to have the friendliest employees? The reason is simple -- each of these companies hires [...]
Seeds of Hope
In my ongoing pursuit to find best practices in healthcare, I stumbled upon something I thought was really great, and I wanted to share it with you. Every cancer [...]
Humbling: A Visit To The O.R.
An incredible experience observing open heart surgery Humbling. If I could choose one word to describe my job, that's the one I would choose: Humbling. Every day I get to work [...]
Happy Employees = Happy Customers
Happy employees create great experiences for patients and customers. How? Well, we know that great patient or customer experiences aren’t a result of one big moment or one big [...]
A Day Full of Magic
There’s magic happening all around us. We just need to pay attention. I’m happy to say I was paying attention on this one particular day and I couldn’t help [...]
Jake Poore On The Key Elements Of An “On The Spot Recognition” Program
What's the recipe for a great On The Spot Recognition program? And why is it NOT a good idea to tie a recognition program to external rewards like gift [...]
What’s That Smell?
The other day a city bus drove past me and released a huge cloud of diesel exhaust. I was out for a lunchtime run and wasn’t paying close attention [...]
Remembering September 11
It's hard to believe it's been 18 years since the tragic events of September 11, 2001. So much has changed in the world. I'm sure you remember where you [...]