Our Monthly Roundup of PX In the News – February 12, 2020
TOP 5 PX news stories this month: How To Criticize With Kindness How Data Is Being Used To Humanize Healthcare PX Tool: Create Your Own Secret Code Word And [...]
Our Monthly Roundup of PX In the News – January 15, 2020
TOP 5 PX news stories this month: Making Joy A Priority At Work 7 Leadership Lessons Healthcare Execs Wish They'd Been Taught In School Creating Amazing Customer Experiences For [...]
Our Monthly Roundup of PX In the News – December 11, 2019
TOP 5 PX news stories this month: Remember Peter Frates, Who Helped Popularize the Ice Bucket Challenge The 3 Elements of Trust Five Ways Elite Brands are Setting the [...]
Our Monthly Roundup of PX In the News – November 13, 2019
TOP 5 PX news stories this month: The Key To Happy Customers Should Family Members See Patients Die in the I.C.U.? What if the CEO Ran Human Resources And [...]
Our Monthly Roundup of PX In the News – October 9, 2019
TOP 5 PX news stories this month: Putting Healing Back At The Center of Healthcare 10 Attributes of Culture That Make It So Difficult To Change Creating Memorable Experiences: [...]
Our Monthly Roundup of PX In the News – September 12, 2019
TOP 5 PX news stories this month: Are You a Boss or A Leader? Using Patient Satisfaction Kiosks in the Emergency Department Hope Matters And more! " text_transform="" title="" [...]
Our Monthly Roundup of PX In the News – August 14, 2019
TOP 5 PX news stories this month: The Future of Healthcare Wearables How To Handle Difficult Conversations at Work Caring For Others Requires Emotional Intelligence And more! " text_transform="" [...]
Who’s On First? – PX Solutions Newsletter July 2019
PX Solutions Newsletter: "Who's On First?" Remember that old Abbott and Costello baseball sketch, "Who's On First?" In this issue of the PX Solutions newsletter, Jake Poore shares a [...]
Our Monthly Roundup of PX In the News – July 10, 2019
TOP 5 PX news stories this month: What Does It Take To Create DISNEY MAGIC? What Doctors Wear Really Does Matter To Patients Who's Telling YOUR story? And more! [...]
The Secret To Making Magic – PX Solutions Newsletter June 2019
PX Solutions Newsletter: "The Secret To Making Magic" In this issue, we're inspired by the new NBC show "Songland" and the lyrics of one song in particular, which serve [...]
Our Monthly Roundup of PX In the News – June 12, 2019
TOP 5 PX news stories this month: A Look Inside Orlando Health's New Rehab Center ACHE Podcast Host Chris Corragio talks with Jake Poore A Gift Not A Burden [...]
The Best Leaders Know This Secret – February 2019
PX Solutions Newsletter: "The Best Leaders Know This Secret" In this issue of the PX Solutions newsletter, Jake shares his secret for improving the patient experience and he shares [...]
Is Cleanliness A Differentiator? Walt Disney Thought So – January 2019
PX Solutions Newsletter: "Is Cleanliness A Differentiator? (Walt Disney Thought So)" In this issue of the PX Solutions newsletter, Jake shares a lasting leadership lesson from Walt Disney and [...]
Our Monthly Roundup of PX In the News – January 9, 2019
TOP 5 PX news stories this month: 5 Habits of Strategic Thinkers 68 Laws of the E.R. And more! READ MORE SUBSCRIBE TO OUR NEWSLETTER [...]
Inside Our Latest Newsletter: PX Solutions – December 28
A Thank You message from our President and Chief Experience Officer, Jake Poore, and a recap of our TOP FIVE posts of the year. READ MORE SUBSCRIBE TO [...]
Our Monthly Roundup of PX In the News – December 12, 2018
TOP 5 PX news stories this month: Patient Engagement: The Priority That Healthcare Executives Can No Longer Ignore Building a Grassroots Culture: A Case Study of Baystate Breast and [...]
Inside Our Latest Newsletter: PX Solutions – November 30
What would your patients, customers, and employees say about your organization? Whatever it is, that is your organization's "story." In this issue, Jake talks about the importance of intentionally telling [...]
Our Monthly Roundup of PX In the News – November 14, 2018
TOP 5 PX news stories this month: The Most Insidious Feature of the Electronic Medical Record Secrets of Internal Customer Service Training and Culture Change And more! READ MORE [...]
Inside Our Latest Newsletter: PX Solutions – Oct 31
In this issue, Jake shares the trick to improving patient experiences – and in the spirit of Halloween, quick fixes are a trick, not a treat! Also, a client [...]
Our Monthly Roundup of PX In the News – Oct 10
TOP 5 PX news stories this month: Storytelling Tips To Make You a Better Leader Atul Gawande: On Checklists, Coaching, and What’s Wrong With Healthcare And more! READ MORE [...]
Inside Our Latest Newsletter: PX Solutions – September 30
In this issue, Jake shares the secrets to making a good first impression with patients and employees (100 milliseconds is all the time you have!) Also, a client spotlight [...]
Our Monthly Roundup of PX In the News – Sept 12
TOP 5 PX news stories this month: How 40 Seconds of Compassion Could Save a Life 3 Keys To Creating a Great Employee Recognition Program And more! Inside… READ MORE [...]
Inside Our Latest Newsletter: PX Solutions – Aug 31
Inside Our Latest Newsletter: PX Solutions In this issue, Jake shares the 14 variables that dramatically influence a patient’s likelihood to recommend your facility – do you know them? [...]
Our Monthly Roundup of PX In the News – Aug 8
TOP 5 PX news stories this month: Video tour of the Orlando VA Consumer Perspectives on Patient Experience 2018 And more inside… READ MORE SUBSCRIBE TO OUR NEWSLETTER [...]
Inside Our Latest Newsletter: PX Solutions – July 30
In this issue, Jake shares a story about popsicles at the poolside, we take you on a virtual tour of the Orlando VA, and find out what our One [...]