Our Monthly Roundup of PX In the News – July 15
TOP 5 PX news stories this month: All Healthcare is Social What’s the Key to Creating a Culture of Always? And more inside… READ MORE SUBSCRIBE TO OUR [...]
Inside Our Latest Newsletter: PX Solutions
To our patients, everything speaks and everything matters. In this issue, Jake Poore shares a story from his childhood; we celebrate our client successes; and find out our One Big [...]
Our Monthly Roundup of PX In the News
TOP 5 PX news stories this month: Atul Gawande: Curiosity and What Equality Really Means How To Hardwire Random Acts of Kindness So They Become Business as Usual and [...]
Inside Our Latest Newsletter: PX Solutions
Do your volunteers know how important they are? Too often they (or we) dismiss them as being "just a volunteer" but really? The work they do is sacred. Read [...]
Our Monthly Roundup of PX In the News
Our Monthly TOP 5 Patient Experience News Stories: Reduce Patient Anxiety By Putting the Worry In the Room What Mark Zuckerberg Can Learn From Starbucks About Crisis Leadership and [...]
Read Our Newsletter: PX Solutions
The "Handoff" of patients from one care team member to the next is critical. We must get this right. Read more from ILS President and Chief Experience Officer Jake Poore [...]
Our Monthly Roundup of PX In the News
Our Monthly TOP 5 Patient Experience News Stories: Listening Is A Lost Art In Medicine: Here's How To Rediscover It How To Communicate With Cultural Sensitivity and more inside...! [...]
Our Newsletter
Most of us thank our doctors in the moment, like when we're in their office or the exam room or the recovery room. But what if we thanked doctors at [...]
Our Monthly Roundup of PX In the News
Our Monthly TOP 5 Patient Experience News Stories: Why Healthcare Leaders Should Build a Culture of Development Jake Poore Shares One Powerful Tool You Need To Elevate Your Patient [...]
Our Newsletter – Form, Function, and The Art of Positive Distraction
Inside: How Disney characters can help the patient experience.Jake talks about the need for balance and the yin and yang of Patient Experience.VIDEO: Jake shares his best strategy for creating [...]
Our Newsletter
Choosing a Language of Service Inside: The key to changing your culture is to change your stories...and to change your stories, you must change your words. VIDEO: Jake shares [...]
Our Monthly Roundup of PX In the News
Our Monthly TOP 5 Patient Experience News Stories 5 Fixes For Healthcare That America Needs NOW Joint Commission Cracks Down On Hand Washing High Tech Is Not Always High TOUCH [...]
Our Newsletter
Sacred spaces can do wonders for patients and families, during the holidays and all year round.Also, Jake Poore shares a story about guests who forgot where they parked their car [...]
Our Monthly Roundup of PX In the News
Our Monthly TOP 5 Patient Experience News Stories: Using the Art of Positive Distraction To Create a Better Patient Experience How Hospitals Are Using Patient-Reported Outcomes to Improve Care [...]
Our Monthly Roundup of PX In the News
Our Monthly TOP 5 Patient Experience News Stories, including: A Lesson From Disney On How To Train Your Trainers Putting "Care" Back in Healthcare Free White Paper on Patient [...]
Our Newsletter
Main story: Patients don't experience care vertically. They experience care horizontally ... across the entire healthcare organization. Also, Jake Poore explains why your star employee may be a problem [...]
Our Monthly Roundup of PX In the News
Our Monthly TOP 5 Patient Experience News Stories: Hospitals Allow Family Inside Trauma Bays During Procedures. Your Doctor Will See You Now - Over Your Phone Patients Who Won't [...]
Caring For Others During a Hurricane: This Is What We Do
When A Crisis Happens - a story from a nurse friend on the front lines during Hurricane Harvey. How you can help with hurricane relief efforts. On our blog: [...]
Inside: Introducing Our New Website
A Message From Jake Poore: "The patient is our purpose - but they're not our only customer." REGISTER NOW: Register for our free webinar and discover the keys to [...]
Inside: Mastering the art of proactive anticipation
Tips to build customer and patient loyalty. And a story about how a simple cloth napkin helped create exceptional customer service. READ MORE SUBSCRIBE TO OUR FREE NEWSLETTER [...]
Inside: How To Care For Those Who Take Care of Patients
A Lesson From Disney On Caring For Employees. A Message From Jake Poore: "Caregivers Need To Be Cared For Too" Video message from Dr. Alan Ertle, Chief Medical Officer [...]