Read Our Newsletter: PX Solutions
The "Handoff" of patients from one care team member to [...]
Putting The Worry In The Room
There’s a tool I’ve been working on and refining [...]
Our Monthly Roundup of PX In the News
Our Monthly TOP 5 Patient Experience News Stories: Listening [...]
A Note of Thanks
We often get calls, thank you notes, or voicemails [...]
The Magic Power of a Special Button
My family and I just got back from a [...]
One Way Nemours Gives Patients Peace of Mind
Two nights before we were to leave for a [...]
Our Newsletter
Most of us thank our doctors in the moment, [...]
How To Make Your Facility Stand Out From The Others
If you’ve seen one doctor’s office, waiting room, exam [...]
How To Create Peace of Mind For Your Customers
This sign might not look like a big deal [...]
Our Monthly Roundup of PX In the News
Our Monthly TOP 5 Patient Experience News Stories: Why [...]
3 Ways To NOT Ruin a Customer Experience
A visit to a local theatre recently reminded me [...]
The Employee Experience DRIVES the Customer Experience
As leaders, when we talk about improving the patient [...]
Our Newsletter – Form, Function, and The Art of Positive Distraction
Inside: How Disney characters can help the patient experience.Jake talks [...]
A Great Way To Handle Hard Conversations
Hard conversations can happen anywhere. Whether it's a medical [...]
Why Do Patients Sue Doctors?
There is both anecdotal and data-driven evidence as to [...]
Hope Your Valentine’s Day Is Filled With Kindness
I remember one Valentine's Day afternoon when my younger [...]
HC Design Magazine | How Healthcare Design Can Drive Positive, Memorable Patient Experiences
Designing For Loyalty: How Healthcare Design Can Drive Positive, [...]
VIDEO: A Department Playbook: Keys To Creating Your Culture of Always
Patients are measuring us on two things: Kindness and [...]
Our Newsletter
Choosing a Language of Service Inside: The key to [...]
VIDEO: Jake Talks About Today’s Big Healthcare Announcement
Today, Amazon, Berkshire Hathaway, and JP MorganChase made an [...]
How A Simple Sticker Can Reassure Parents
We've shared the story of how Panera Bread works to [...]
Would You Smoke During a Mammogram?
I had my annual mammogram recently when something shocking [...]
Our Monthly Roundup of PX In the News
Our Monthly TOP 5 Patient Experience News Stories 5 Fixes [...]
Intentional Cultures Use Intentional Words
Sometimes we don’t even realize the impact of the [...]
One Great Question To Ask Your Customers
Think about the last customer service rep you spoke [...]