Humbling: A Visit To The O.R.
An incredible experience observing open heart surgery Humbling. If I could choose one word to describe my job, that's the one I would choose: Humbling. Every day I get to work [...]
A Warm Welcome That Will Melt Your Heart
There’s something almost sacred about the first and last moments of an event. They touch our hearts. And, they’re the ones we tend to remember the most. The birth [...]
Keeping Promises and Reaching A Little Higher
By Kim Court As I scrolled through my Twitter feed today I came across this quote: Don’t ever promise more than you can deliver, but always deliver more than [...]
Caring Out Loud® Creates Memorable Patient Experiences
Clinical excellence is good. Clinical excellence with reminder scripts of what to say and do during a clinical visit is better. Clinical excellence with Caring Out Loud® is BEST. [...]
When Efficiency Trumps Compassion and Courtesy
Safety should always be the number one priority. But what happens when compassion and courtesy are trumped in our pursuit of efficiency? Picture this. I was in a hotel [...]
Remembering Orlando Pulse
Remembering Orlando Pulse Incredibly, it's been three years since the Orlando Pulse nightclub shooting. When a community has been pierced by tragedy, a tremendous sense of helplessness often arises. But [...]