When Culture and Strategy Collide
When Culture and Strategy Collide This article, by Jake Poore, is currently featured in the July/August 2015 issue of HeathCare Executive Magazine, a publication of the American College of [...]
On The Path Toward Exceptional Patient Experiences
Our team recently wrapped up a workshop with the dedicated professionals at Baystate Health Women's Services in western Massachusetts. Their team consisted of caregivers and staff from every department [...]
The Link Between Kindness and Loyalty
It just makes sense, doesn’t it? If you treat people with kindness, they’ll reward you with their loyalty. It’s a simple concept, but it’s not always easy to instill [...]
The One Phrase We Need To Get Rid Of
Do you and your employees know the difference between daily job tasks and the role you play in contributing to patients’ overall healing experience? If the answer is no, [...]
What Grows In The Garden
The world is filled with plants and creatures that can live in what would seem to be inhospitable situations. In almost any conditions, there is something that lives and [...]
Your Locker Room Culture
Two stories from the sports world are showing us how important an organizational culture can be. First, the Boston Red Sox. Just two years ago, they were a culture [...]