Memorable moments: My Son’s First Buffalo Bills Game
As a father, I get to experience a lot of “firsts” with my kids. The first time they ride a bike on their own. The first day of school. [...]
What’s That Smell?
The other day a city bus drove past me and released a huge cloud of diesel exhaust. I was out for a lunchtime run and wasn’t paying close attention [...]
Your Purpose Is To Provide Great Service
The best way to inspire employees to go above and beyond to create a great experience for customers or patients is to connect them to their PURPOSE. [bctt tweet="When [...]
The Link Between The Fear of Flying and the Patient Experience
ILS Vice President Kwesi Johnson A post by ILS Vice President Kwesi Johnson Do you have a fear of flying? If yes, you’re not alone. Up to [...]
A Warm Welcome That Will Melt Your Heart
There’s something almost sacred about the first and last moments of an event. They touch our hearts. And, they’re the ones we tend to remember the most. The birth [...]
Keeping Promises and Reaching A Little Higher
By Kim Court As I scrolled through my Twitter feed today I came across this quote: Don’t ever promise more than you can deliver, but always deliver more than [...]