Caring Out Loud® Creates Memorable Patient Experiences
Clinical excellence is good. Clinical excellence with reminder scripts of what to say and do during a clinical visit is better. Clinical excellence with Caring Out Loud® is BEST. [...]
More Joy, Please
Joy. It's different than contentment. The dictionary defines joy as "a feeling of great pleasure or happiness." And it lists elation, glee, and delight as synonyms. While now is the [...]
Caring For Others Requires “Emotional Intelligence”
Emotional intelligence is the ability to read the emotions of others. It's a valuable skill in any industry that deals with customers, guests, visitors, and of course patients because [...]
How To Shift To A Language of Kindness
I believe the most dangerous phrase in any language — the one that will absolutely derail any plans to improve the patient experience — is this one: Because we’ve [...]
Human Kindness Elevates the Human Side of Healthcare
We've all seen videos on social media that go viral with stories about people performing random acts of kindnesses. And they always make us smile, or sometimes cry. But [...]
A Master Class In Storytelling
Thomas Edison is believed to have said, “Genius is one percent inspiration and 99 percent perspiration.” The idea is that great ideas coupled with hard work is the key [...]