Would You Eat At This Restaurant?
You choose a restaurant for lunch. THIS is what their bathroom looks like. Now … The question is – even if you’ve never eaten here before, can you guess how [...]
Managing Expectations: Disney’s Formula For Success
Some of my fondest memories and greatest business lessons came from my nearly two decades working for the Walt Disney Company. While I was there, I learned one of [...]
Unexpressed Expectations Can Lead To Unexpected Resentments
Ever buy a set of tires for your car? The price is typically posted on a little sign right on the tires. Let’s say it’s $79 per tire. It [...]
Unexpressed Expectations Can Lead To Unexpected Resentments
To a consumer, the word transparency means clarity and being upfront with the true cost of a product or commodity. It's a great concept, but how often does it [...]
Our Formula For Success: Human-Business-Human®
Human-Business-Human® is at the heart of our company philosophy. Its concept is simple: build the relationship first. Conduct the business, second. At ILS, we talk a lot about the “Human-Business-Human®” model, [...]
Human-Business-Human® In Action: A Tale of Two Needle Pokes
One of the key things we teach our clients to use in every patient and employee interaction is our technique called, Human-Business-Human® Why? Because it works. This story has a [...]