The Value of a Pre-Employment Video
What if you created a short video that clearly describes the work culture to a new job applicant BEFORE they applied for a job? Research shows that an average [...]
Make a Good First Impression
What is a guest’s first impression of Walt Disney World before meeting their first cast member? As soon as they drive onto Disney property, they know immediately where they [...]
Treat Employees Like VIP’s – Lesson 35
The idea at Disney is to treat every guest as a VIP - a very individual person = to make them feel special. For this to be sincere and [...]
PX Tool: Create Your Own Secret Code Word
Most workplaces have their own internal language or shorthand that employees use to communicate to one another. Wouldn't it be great if we had a shorthand secret code word [...]
American College of Healthcare Executives Presents Jake Poore With Service Award
Daniel Honerbrink FACHE, FHFMA, President of the Central Florida Chapter of ACHE (right) presents Jake Poore with the 2020 Service Award at a ceremony held January 18, 2020. [...]
Reimagining Healthcare Workshop Starts Tomorrow!
Our "Reimagining Healthcare Workshop: Where Magic Meets Medicine" kicks off TOMORROW at Disney's Contemporary Resort at the Walt Disney World® Resort! I invite you to follow me on on [...]