Stories Can Change Your Life by Chris Thrash
A guest post from ILS Vice President, Chris Thrash Stories Can Change Your Life When I was in third grade, Mrs. Blevins called me up to her desk from [...]
How Are You Humanizing Healthcare?
If I came to your practice tomorrow, how would I see you humanizing healthcare? Would I see you creating great patient experiences by bridging the gap between the clinical [...]
Honoring Walt Disney’s Legacy (Plus a Special Invitation!)
Today, December 5, would have been Walt Disney's 118th birthday. It's hard to imagine a world not touched by the Disney magic, isn't it? Here's Jake sharing his thoughts [...]
The Values That Make Disney, Disney
Two of the key drivers at Disney are cleanliness and friendliness. Despite having the most incredible rides, attractions and shows, the two things guests frequently say “wow’d” them was [...]
Picture Perfect: A Disney Story About Mamas & Babies
At Disney theme parks, mamas of babies take good care of mamas with babies. How do I know? Back in the mid-90s, I was fresh out of college and [...]
Must-Read Guide To Improving Patient Experience
New Book From Jake Poore: "99 Lessons Learned From Disney To Improve the Patient Experience" Here's what people are saying about Jake Poore's new book: "If you haven't had [...]