We're kicking off #PatientExperienceWeek with a book giveaway! To celebrate Patient Experience Week, we're giving away copies of Jake's new book, "99 Lessons Learned From Disney To Improve the [...]
Since my family lives in Orlando, we visit Disney fairly regularly. During one such visit, we visited Hollywood Studios and I snapped this photo of an area being refurbished. [...]
PX Solutions Newsletter: "Is Cleanliness A Differentiator? (Walt Disney Thought So)" In this issue of the PX Solutions newsletter, Jake shares a lasting leadership lesson from Walt Disney and [...]
How Disney Hides Their Backstage Areas To Create Great Guest Experiences Most people are aware that Disney has backstage areas where their cast members (employees) and character entertainers go [...]
There’s good and bad that comes from having worked at Disney for so many years. The good comes in the form of fond memories, lifelong friendships, and if I [...]
If you’ve visited the Grand Floridian Resort at the Walt Disney World in Orlando anytime in the last 20 years you were probably greeted by a kindly old gentleman. [...]
