Create a “Right Fit” Recruiting Video
Have you ever wondered how organizations like Disney, Starbucks, Chick-fil-A and others always seem to have the friendliest employees? The reason is simple -- each of these companies hires [...]
Happy Employees = Happy Customers
Happy employees create great experiences for patients and customers. How? Well, we know that great patient or customer experiences aren’t a result of one big moment or one big [...]
How To Shift To A Language of Kindness
I believe the most dangerous phrase in any language — the one that will absolutely derail any plans to improve the patient experience — is this one: Because we’ve [...]
A Master Class In Storytelling
Thomas Edison is believed to have said, “Genius is one percent inspiration and 99 percent perspiration.” The idea is that great ideas coupled with hard work is the key [...]
Tasks Vs. Purpose: A Tale of Two Banks
How old were you when you opened your first bank account? I was about 15. I had a paper route and my earnings were adding up. I asked my [...]
Connecting Employees To Purpose
Connecting Employees To Purpose Publix supermarket employees are living out one of the oldest Disney rules I learned way back when I worked on Main Street USA in the [...]