Your Rude Employees Can Be The Secret To Culture Change
A few years ago, I called a senior level client and was surprised to hear her answer the call herself. Usually, her administrative assistant answered all calls. She later [...]
Getting The Right People On The Bus
Do you have the right people in the right seats on the bus? This was a concept introduced by Jim Collins in his book, “Good To Great” and it’s [...]
Showing Kindness and Gratitude In A Team Meeting – Here’s How We Do It
Like many of you, I hold regular staff meetings with my team. The agenda is usually jam-packed with follow-up items and project updates. But before we get to the [...]
Mystery Shopping 2.0: The Pride Audit
By Kim Court There aren’t any quick fixes when it comes to transforming an organizational culture to create better patient or customer experiences. But there are a few tools [...]
In Healthcare, Who’s Got Your Back?
As a Floridian, it’s not too often that I get to cheer for hockey. But recently while my family and I were watching the NHL playoffs, we went crazy [...]
5 Easy Ways To Say “Thank You” To Your Team
Is Thanksgiving one of your favorite holidays? It’s definitely one of ours. It doesn’t involve fretting over the right gift or fancy decorations nor does it involve naughty or [...]