New Employee Orientation Begins With A Warm Welcome
Teachers are especially good at creating a warm welcome for their new students. And in this season of back to school, there’s nothing a parent wants more than for [...]
Is Your Front Desk Killing Your Business
I just came across this post on Facebook: “Hi friends – Help! I’m looking for a new primary care physician. Ours is fantastic (name deleted), but his office manager is [...]
Why Employees Don’t Like It When Their Boss Shows Up
It’s no secret that most employees don’t like it when their manager comes around. Why? Because it usually means they’ve done something wrong! Unfortunately many employees say this is [...]
Calgon Take Me Away!
I may be dating myself here, but do you remember that old commercial from the 1970s? It showed a mom utterly exhausted from dealing with the house, her boss, [...]
On The Path Toward Exceptional Patient Experiences
Our team recently wrapped up a workshop with the dedicated professionals at Baystate Health Women's Services in western Massachusetts. Their team consisted of caregivers and staff from every department [...]
Is Your New Employee Orientation A Cracker Jack Box – Or a Pandora’s Box?
They say you only have one chance to make a good first impression, right? You jump through hoops trying to get the right people into your organization. You invest [...]