The customer experience begins with the employee experience. Just look at Disney parks and resorts, where employees are treated as staff members, part of the whole experience. Rather than [...]
The idea at Disney is to treat every guest as a VIP - a very individual person = to make them feel special. For this to be sincere and [...]
There are many ways to keep private conversations private. Maybe you close a door. Lower your voice. Move to a quiet area so you can respect the privacy of [...]
A toxic employee culture can have profound affects on the customer or patient experience. If employees are not treated by their leaders or by one another with kindness and [...]
EntreCon Speaker and Former Disney Leader To Talk About "Creating Purpose For Employees" (Read full article) by Madison Arnold, Pensacola News Journal Younger generations of workers want much different [...]
Have you ever wondered how organizations like Disney, Starbucks, Chick-fil-A and others always seem to have the friendliest employees? The reason is simple -- each of these companies hires [...]
