Humbling: A Visit To The O.R.
An incredible experience observing open heart surgery Humbling. If I could choose one word to describe my job, that's the one I would choose: Humbling. Every day I get to work [...]
Happy Employees = Happy Customers
Happy employees create great experiences for patients and customers. How? Well, we know that great patient or customer experiences aren’t a result of one big moment or one big [...]
Healthcare Executive PODCAST Interview with Jake Poore
Healthcare Executive Podcast: An Interview With Jake Poore On this episode of the American College of Healthcare Executives Podcast, host Chris Corragio interviews ILS President and Chief Experience Officer [...]
Organizational Cultures Must Grow Organically
My seven-year-old daughter plays on one of our community’s recreational soccer leagues. Every Tuesday night, they practice on one of the old turf fields at the local high school. [...]
Not Everyone Is Off On Thanksgiving
Not Everyone Is Off On Thanksgiving Last year, shortly after we finished our Christmas feast, the pipe under our sink cracked and we were without water. We knew the [...]
Who’s Caring For Those That Care For Others?
The Danger in Calling Doctors and Nurses Superheroes I’m obsessed with the new TV show, “New Amsterdam.” Have you seen it? It takes place at a hospital in New [...]