It’s Not The Doctor’s Fault – It’s The Culture
There’s never a justification for rude behavior toward a patient. But if we look closer, sometimes there’s an explanation. A video recently surfaced of a doctor who mocked and [...]
Read Our Newsletter: PX Solutions
The "Handoff" of patients from one care team member to the next is critical. We must get this right. Read more from ILS President and Chief Experience Officer Jake Poore [...]
Our Newsletter
Most of us thank our doctors in the moment, like when we're in their office or the exam room or the recovery room. But what if we thanked doctors at [...]
The Employee Experience DRIVES the Customer Experience
As leaders, when we talk about improving the patient or customer experience, we must remember that if we're not caring directly for patients or customers, then we need to [...]