Swapping Graffiti For a Language of Service
Every industry, organization, and business has graffiti – or things that distract from the ideal customer experience. At Integrated Loyalty Systems, we define graffiti as anything that distracts or [...]
Would You Eat At This Restaurant?
You choose a restaurant for lunch. THIS is what their bathroom looks like. Now … The question is – even if you’ve never eaten here before, can you guess how [...]
Are You Poisoning The Patient Experience With Jargon Monoxide?
Each industry has its own inside language, don’t you think? It’s that jargon or corporate lingo that only employees seem to understand. Using inside terminology isn’t always a bad [...]
The One Phrase We Need To Get Rid Of
Do you and your employees know the difference between daily job tasks and the role you play in contributing to patients’ overall healing experience? If the answer is no, [...]
Which Patient Belongings Bag Would YOU Prefer?
When talking about the patient experience, it’s important to remember that it’s often the little things we take for granted that can leave the biggest impression. For instance, healthcare [...]
Tootsie Rolls Can Speak!
A post by ILS team member, Eric Kidwell: My wife and I recently joined a new gym. I won’t name the chain, but one of their little touches is [...]