The customer experience begins with the employee experience. Just look at Disney parks and resorts, where employees are treated as staff members, part of the whole experience. Rather than [...]
The idea at Disney is to treat every guest as a VIP - a very individual person = to make them feel special. For this to be sincere and [...]
Patients are measuring us on two things: Kindness and the FREQUENCY of that kindness. And yet, we have employees doing their own thing operating in silos. So how do [...]
Today, Amazon, Berkshire Hathaway, and JP MorganChase made an announcement that their three mega-successful organizations will partner together to innovate new ways of cutting healthcare costs and streamlining the [...]
A post by ILS team member, Eric Kidwell: One of the things that makes healthcare so different from anything other business is that very few people are competing on [...]
The professional baseball season is 162 games and as many as 19 games in the playoffs so you can just feel the relief through the happiness of the team [...]
