Use Human-Business-Human
One of the core philosophies at Integrated Loyalty Systems is Human – Business – Human (HBH). It’s a simple process and easy to remember. Here’s how it works: • [...]
Humbling: A Visit To The O.R.
An incredible experience observing open heart surgery Humbling. If I could choose one word to describe my job, that's the one I would choose: Humbling. Every day I get to work [...]
A Warm Welcome That Will Melt Your Heart
There’s something almost sacred about the first and last moments of an event. They touch our hearts. And, they’re the ones we tend to remember the most. The birth [...]
Keeping Promises and Reaching A Little Higher
By Kim Court As I scrolled through my Twitter feed today I came across this quote: Don’t ever promise more than you can deliver, but always deliver more than [...]
Caring Out Loud® Creates Memorable Patient Experiences
Clinical excellence is good. Clinical excellence with reminder scripts of what to say and do during a clinical visit is better. Clinical excellence with Caring Out Loud® is BEST. [...]
If Tow Truck Drivers Ran Your Hospital
A post by ILS Vice President, Kwesi Johnson After a long work week, Friday evening is typically the time when many professionals are happy to leave work in the office [...]