The Ticket To Building Empathy
Have you ever tried to walk on crutches when you didn’t need them? It’s hard! What about operating a wheelchair when you didn’t need one? That’s even harder, right? [...]
The Best Way To Connect With Patients: Caring Out Loud®
What’s the best way to reduce patient complaints? First, it’s important to understand what patients are complaining about related to their care experience. A 2016 study published in the [...]
High Tech Is Not Always High Touch
By Jake Poore Telemedicine is one of the top trends in healthcare. The growing industry is expected to attract 7 million patients by 2018, up from 350,000 in 2013. [...]
How To Create Warm Welcomes
By Jake Poore You never get a second chance to make a first impression. Think back: when was your last encounter with customer service personnel? What do you remember [...]
If Your Hair Salon (Or Barber Shop) Ran Your Hospital
Stop for a moment and think about who cuts your hair. Is it a man or a woman? How long have you been going to that salon or barber [...]
Empathy is the Best Sales Tool
Yesterday, a friend and I noticed some Cub Scouts selling popcorn at the exit of our local grocery store. My friend said to me, “I’m so tired of all [...]