Fierce Healthcare | Four Tips To Improve The Patient Experience
Dignity Health Medical Foundation had a great marketing message: Hello humankindness. But that’s not the way all of its patients saw it. Like the man who complained that the [...]
ACHE Healthcare Executive Magazine | When Culture and Strategy Collide by Jake Poore
ACHE Healthcare Executive Magazine | When Culture and Strategy Collide by Jake Poore Many say the definition of insanity is doing the same thing over and over again and [...]
Kevin MD | Patient Experience Builds Brand Equity
Health care in the U.S. continues its radical transformation with the rollout and rapid adoption of high-deductible insurance plans. More than even value-based purchasing, this has the potential to [...]
Healthcare Design Magazine | Former Disney Exec Talks About Creating An Ideal Patient Experience
Healthcare Design Magazine | Former Disney Exec Talks About Creating The Ideal Patient Experience Sharing some of the lessons he learned during his time working at The Walt Disney Co., [...]
USA Today | Jake Poore Talks About The Hospital of the Future
An interview with Jake Poore, President and Chief Experience Officer, Integrated Loyalty Systems. READ FULL ARTICLE SUBSCRIBE TO OUR NEWSLETTER