Humbling: A Visit To The O.R.
An incredible experience observing open heart surgery Humbling. If I could choose one word to describe my job, that's the one I would choose: Humbling. Every day I get to work [...]
The Link Between The Fear of Flying and the Patient Experience
ILS Vice President Kwesi Johnson A post by ILS Vice President Kwesi Johnson Do you have a fear of flying? If yes, you’re not alone. Up to [...]
A Warm Welcome That Will Melt Your Heart
There’s something almost sacred about the first and last moments of an event. They touch our hearts. And, they’re the ones we tend to remember the most. The birth [...]
Keeping Promises and Reaching A Little Higher
By Kim Court As I scrolled through my Twitter feed today I came across this quote: Don’t ever promise more than you can deliver, but always deliver more than [...]
Caring Out Loud® Creates Memorable Patient Experiences
Clinical excellence is good. Clinical excellence with reminder scripts of what to say and do during a clinical visit is better. Clinical excellence with Caring Out Loud® is BEST. [...]
More Joy, Please
Joy. It's different than contentment. The dictionary defines joy as "a feeling of great pleasure or happiness." And it lists elation, glee, and delight as synonyms. While now is the [...]