The Chief of Hugs and Kisses xoxo
Every Valentine’s Day, the ubiquitous “XO” symbol appears on cards, letters, stickers, candy hearts and Hallmark commercials. It’s everywhere. But where does this symbol come from and what does [...]
They Brought Me Back Into The Human Race
An extraordinary testimonial from a VP at Stanford Health Care, who unexpectedly became a surgical patient. Listen as he shares his experience as the patient – his fears and [...]
Taking Customer Service to New Heights
At 35,000 feet above the earth, moving at 550 MPH, I open my laptop and get busy to work. Suddenly, a nice person walks by and says, “Excuse me [...]
The Link Between Kindness and Loyalty
It just makes sense, doesn’t it? If you treat people with kindness, they’ll reward you with their loyalty. It’s a simple concept, but it’s not always easy to instill [...]