What Does Rounding Have To Do With Your FitBit?
You may have an idea about what’s going on in your operation, but how can you be sure? What if your idea doesn’t quite match up to reality? Listen [...]
5 Easy Ways To Say “Thank You” To Your Team
Is Thanksgiving one of your favorite holidays? It’s definitely one of ours. It doesn’t involve fretting over the right gift or fancy decorations nor does it involve naughty or [...]
Is Your Front Desk Killing Your Business
I just came across this post on Facebook: “Hi friends – Help! I’m looking for a new primary care physician. Ours is fantastic (name deleted), but his office manager is [...]
Sometimes Is The Enemy of ALWAYS
I am honored to be featured on the Beryl Institute's Guest Blog this month talking about what it takes to create a culture of always. What does that mean and [...]
Why Employees Don’t Like It When Their Boss Shows Up
It’s no secret that most employees don’t like it when their manager comes around. Why? Because it usually means they’ve done something wrong! Unfortunately many employees say this is [...]
Now Boarding: Frustrated Passengers
Recently, I was in an airport where harsh weather conditions caused many flights to be delayed, including mine. I was eager to get home and the delays meant I’d be [...]