Organizational Cultures Must Grow Organically
My seven-year-old daughter plays on one of our community’s recreational soccer leagues. Every Tuesday night, they practice on one of the old turf fields at the local high school. [...]
The Heart of A Great Patient Experience
A post by ILS Facilitator, Bailey Figueroa My mother in law was recently admitted to Sutter Medical Center in Sacramento, CA for scheduled open heart surgery to replace a blocked [...]
The Best Leaders Know This Secret – February 2019
PX Solutions Newsletter: "The Best Leaders Know This Secret" In this issue of the PX Solutions newsletter, Jake shares his secret for improving the patient experience and he shares [...]
How Disney Handles Visual Intrusions
Since my family lives in Orlando, we visit Disney fairly regularly. During one such visit, we visited Hollywood Studios and I snapped this photo of an area being refurbished. [...]
Is Cleanliness A Differentiator? Walt Disney Thought So – January 2019
PX Solutions Newsletter: "Is Cleanliness A Differentiator? (Walt Disney Thought So)" In this issue of the PX Solutions newsletter, Jake shares a lasting leadership lesson from Walt Disney and [...]
Why Do We Call It A “Geriatric Pregnancy”?
A friend of mine is 39 and expecting her third child. It was a planned pregnancy and she and her husband are overjoyed and crossing their fingers for a [...]