Graffiti in Healthcare
Our theme this month is: GRAFFITI. We define graffiti as anything that either distracts or detracts from the ideal patient or customer experience. It can be physical or verbal [...]
Inside Our Latest Newsletter: PX Solutions – July 30
In this issue, Jake shares a story about popsicles at the poolside, we take you on a virtual tour of the Orlando VA, and find out what our One [...]
A Virtual Tour of the Orlando VA: Experience Lives In The Details
Experience Lives In The Details a post by ILS contributor Sarah Collins On a recent tour of the VA Medical Center in Lake Nona, FL, it was apparent right [...]
Do Your Patients Need A Rosetta Stone?
In 1995, I stood in the middle of a street in Paris, France completely overwhelmed. I was with some girlfriends and we were all excited to practice our super [...]
Our Monthly Roundup of PX In the News – July 15
TOP 5 PX news stories this month: All Healthcare is Social What’s the Key to Creating a Culture of Always? And more inside… READ MORE SUBSCRIBE TO OUR [...]
Your Rude Employees Can Be The Secret To Culture Change
A few years ago, I called a senior level client and was surprised to hear her answer the call herself. Usually, her administrative assistant answered all calls. She later [...]