The Ticket To Building Empathy
Have you ever tried to walk on crutches when you didn’t need them? It’s hard! What about operating a wheelchair when you didn’t need one? That’s even harder, right? [...]
How Disney Housekeepers Create Magic (and how yours can too!)
Two of the best interview questions to ask any prospective employee are: 1. What makes you smile? 2. How do you make others smile? This is especially true for [...]
High Tech Is Not Always High Touch
By Jake Poore Telemedicine is one of the top trends in healthcare. The growing industry is expected to attract 7 million patients by 2018, up from 350,000 in 2013. [...]
Eating An Elephant
When I scroll through Facebook, it’s unusual to come across anything that stops me in my tracks. But this afternoon, one post did. It was from a neighbor whose [...]
Disney’s Secrets to Great Customer Service
When it comes to great customer service, Disney often stands above and beyond all others. One of the greatest lessons I learned while working there so many years ago [...]
Can An Organization Be Safe AND Nice?
By Jake Poore The best health systems have safety as their top priority. In fact, care facilities where safety is not the highest priority usually don’t stay in business [...]