White Paper: Making the Most of a Patient Advisory Council
A hospital is only as good as the sum of its resources. It takes every department, from facilities and food service to nursing and surgeons, to work together for the [...]
Are You Ready To Be Patient-Driven?
By Kim Court Everyone is talking about ways to improve the patient experience. New initiatives, slogans, campaigns or programs of the month are introduced one after another but nothing [...]
Volume to Value: Bridging the Gap Between Clinical and Service Excellence
By Kim Court If you ask 50 people to define “the Patient Experience”, you’ll get 50 different answers. While there are many definitions, we’ve adopted what is considered to [...]
How To Create Warm Welcomes
By Jake Poore You never get a second chance to make a first impression. Think back: when was your last encounter with customer service personnel? What do you remember [...]
What Do Disney and Hospitals Have In Common?
By Kim Court Hospitals exist to heal, treat, and provide comfort to patients during times when they are unable to do so within their homes. There are numerous hospitals [...]
A Reminder That We’re On The Right Path
It really hit home for me this past week as to why we do what we do here at Integrated Loyalty Systems. Dr. Atul Gawande, a practicing surgeon at [...]