Mystery Shopping 2.0: The Pride Audit
By Kim Court There aren’t any quick fixes when it comes to transforming an organizational culture to create better patient or customer experiences. But there are a few tools [...]
By Kim Court There aren’t any quick fixes when it comes to transforming an organizational culture to create better patient or customer experiences. But there are a few tools [...]
“You can never really know a man until you’ve walked a mile in his shoes.” To be able to see and experience things from another person’s point of view [...]