Using someone’s name is a customer service trick anyone can use to personalize and warm-up the customer or patient experience. Why? Because something magical happens when people use your [...]
Most women will tell you that one of the worst parts of going to the doctor is having to step on that dreaded scale. It never reflects the numbers [...]
The following post was shared by one of our ILS team members, Jim Kocher On rare occasions, when traveling by plane, I get bumped up to first class. On [...]
Recently, I was in an airport where harsh weather conditions caused many flights to be delayed, including mine. I was eager to get home and the delays meant I’d be [...]
Every Valentine’s Day, the ubiquitous “XO” symbol appears on cards, letters, stickers, candy hearts and Hallmark commercials. It’s everywhere. But where does this symbol come from and what does [...]
At 35,000 feet above the earth, moving at 550 MPH, I open my laptop and get busy to work. Suddenly, a nice person walks by and says, “Excuse me [...]
