How To Create Peace of Mind For Patients
In healthcare, our number one job is to figure out how to lower fear, anxiety, trepidation, and surprise so we can create peace of mind for patients and families. [...]
On The Saddest Day: How An Act of Kindness Exceeded My Expectations
A couple of months ago, our family dog died unexpectedly. Cheery way to begin a blog post, right? But it’s true. He collided with another dog in a freak [...]
What Do Disney and Hospitals Have In Common?
By Kim Court Hospitals exist to heal, treat, and provide comfort to patients during times when they are unable to do so within their homes. There are numerous hospitals [...]
When Things Don’t Go As Planned, Is Your Team Empowered To Make Things Right?
One of the problems with having scripts for employees to follow is that they won't know what to do when things go off script (as they often do). Will [...]
How To Move From a Transaction to An Experience
Ever wonder what makes some organizations better than others? Often, it has little to do with products or services, although those things need to be good. What really makes [...]
Unexpressed Expectations Can Lead To Unexpected Resentments
To a consumer, the word transparency means clarity and being upfront with the true cost of a product or commodity. It's a great concept, but how often does it [...]