Memorable moments: My Son’s First Buffalo Bills Game
As a father, I get to experience a lot of “firsts” with my kids. The first time they ride a bike on their own. The first day of school. [...]
How To Create Warm Welcomes
By Jake Poore You never get a second chance to make a first impression. Think back: when was your last encounter with customer service personnel? What do you remember [...]
Does This Hotel Have the Purr-fect Greeter?
The following post was shared by one of our ILS team members, Jim Kocher. Whether a hotel, coffee shop, theme park, grocery store or health provider, good service can [...]
Taking Customer Service to New Heights
At 35,000 feet above the earth, moving at 550 MPH, I open my laptop and get busy to work. Suddenly, a nice person walks by and says, “Excuse me [...]