VIDEO: A Department Playbook: Keys To Creating Your Culture of Always

Patients are measuring us on two things: Kindness and the FREQUENCY of that kindness. And yet, we have employees doing their own thing operating in silos.

So how do we move from a culture of sometimes to a world-class Culture of Always where every employee can say “this is how we do things here”?

By using our proven Human-Business-Human® model to create your Department Playbook or an Always Playbook.

I talk more about it in this PX Learning Bite for Beryl Institute. I invite you to watch it and share your thoughts and feedback with me here in the comments or send me an email at jake.poore@wecreateloyalty.com.

February 6, 2018|Tags: Always Play, Culture, Department Playbook, Healthcare, Human Business Human, Leadership, Patient Experience, Service Excellence|

About the Author: Jake Poore

Jake Poore is the President and Chief Experience Officer of Integrated Loyalty Systems, a company dedicated to elevating the human side of healthcare. An internationally acclaimed keynote speaker and patient experience expert, Jake has worked with thousands of healthcare professionals sharing with them the blueprints needed to create a culture with intention and to improve the employee and patient experience. For nearly a decade, he has taught workshops as faculty for the American College of Healthcare Executives. Contact Jake to book him to speak at your next meeting or conference.